Last Update : 25/2/2019
At La Piel … Your satisfaction is our goal.
AlGhayn for Trading and Marketing LTD does allow the return or replacement of its products that reach you damaged or with manufacturers defects.
Q: How can I replace / retrieve the damaged product?
A: Our customer service team will be pleased to inform you about this through the customer service available in our site www.lapielbox.com or through the customer care number (whatsapp): +966530756551
Q: How long is it permissible to replace / retrieve the damaged product?
A: You can replace / retrieve the damaged product within 7 days of the purchase.
Q: How long does the replacement / return process take for the damaged product?
A: In case we work hard to satisfy you, it may take 10 business days for the replacement / retrieval process.
Q: In the return process, how do I recover the paid amount?
A: The refund is made after the damaged product arrives and we confirm the condition, and then transfer the amount to your account in 15 working days.
Q: In the process of replacement a damaged product with new one, what are the steps taken?
A: If you wish to replace the damaged product and choose the replacement product, please transfer the difference between the damaged product and the replacement product.
At AlGhayn for Trading and Marketing LTD … Your satisfaction is our goal.